Firstly the information below is in addition to your consumer rights. Ford australia and the accc have agreed on a penalty and settlement of the accc action commenced in the federal court in july 2017.

Having Issues With A Modern Ford Transmission Read This First

Ford australia statement on agreement with accc relating to handling of customer complaints about powershift transmissions.

Ford transmission problems australia. As of last month around half of those vehicles have been back to ford for a transmission repair. Ford australia said that because i took it to a third party i will need to take it to a ford dealer to have it assessed. Earlier in 2018 ford was fined 7 5 million by australia s consumer protection division for unconscionable and misleading or deceptive conduct relating to repairs for the powershift.

More than 60 000 ford cars in australia may be the subject of a new class action because of a transmission that lawyers claim is unsafe to drive. The corporate regulator is finally dragging ford through the courts in australia. Your 17 character vehicle identification number vin can be found on your vehicle at the base of the windscreen seen from the outside or on the vehicle build and compliance labels that can be found on the right hand driver side front or rear.

Your vehicle is not affected by any open ford field service actions which require action by you. Jeep holden chrysler volkswagen and audi are doubtless all quietly pooping themselves in the background wondering who s next. Ford s twin clutch automatic a similar design to those used in volkswagens is fitted to its fiesta hatchback focus small car and ecosport suv.

Vindication is potentially just around the corner for thousands of embittered customers. The settlement and penalty have today been endorsed by the federal court. I explained to ford australia that i ve already paid a ford dealer to look at it and they said take it to a transmission place for repair.

All the affected cars belonged to focus fiesta and ecosport models equipped with a powershift automatic transmission. 26 april 2018 the federal court has declared by consent that ford motor company of australia limited ford engaged in unconscionable conduct in the way it dealt with complaints about powershift transmission pst cars and ordered ford to pay 10 million in penalties. The vehicles affected are 2010 2016 ford focus fiesta and ecosport models fitted with a powershift automatic transmission.

As background the affected ford vehicles were fitted with a six speed dry dual clutch automatic transmission system of which to date ford australia has sold over 70 000 in various versions. The issue became so serious that the australian competition and consumer commission accc took the ford australia to the federal court in 2017. They said that they suspect the issue was service related.

The ford focus transmission problems hit the vehicles marketed between 2010 and 2016. Ford focus transmission problems 26 july 2017.